When your network outage is over, your POS and other Vista services will automatically update and revert to online mode. However, as outages might have affected some of your front-of-house processes, we recommend going through our recovery checklist.
|Ensure POS operators are working online.||
POS operators who selected the Work offline button won’t automatically be reconnected to the network.
|Instruct POS operators to return online when prompted by their workstation, or ask them to deselect the Work offline button.|
|Monitor seating allocation for affected sessions.||Tickets sold at POS during the outage won’t have allocated seats.||Continue with unallocated seating, or an usher to resolve seating conflicts, until all affected sessions have passed.|
|Check that offline transactions have automatically updated.||
POS offline transactions should update automatically.
In the unlikely event that a transaction doesn't update, IT staff can check for files on individual POS machines here: C:\Vista\VistaPOS\Offline\UnprocessedOrders
In the unlikely event that offline transactions at POS don’t automatically update on reconnection, then you can manually process these at a POS workstation by selecting More > Offline Orders.
Working offline at POS overview
Guide to managing network disruptions at POS
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