POS offline mode recovery checklist – Help Centre

When your network outage is over, your POS and other Vista services will automatically update and revert to online mode. However, as outages might have affected some of your front-of-house processes, we recommend going through our recovery checklist.

Item	Details	Action
Ensure POS operators are working online.	POS operators who selected the Work offline button won’t automatically be reconnected to the network.	Instruct POS operators to return online when prompted by their workstation, or ask them to deselect the Work offline button.
Monitor seating allocation for affected sessions.	Tickets sold at POS during the outage won’t have allocated seats.	Continue with unallocated seating, or an usher to resolve seating conflicts, until all affected sessions have passed.
Check that offline transactions have automatically updated.	POS offline transactions should update automatically. In the unlikely event that a transaction doesn't update, IT staff can check for files on individual POS machines here: C:\Vista\VistaPOS\Offline\UnprocessedOrders	In the unlikely event that offline transactions at POS don’t automatically update on reconnection, then you can manually process these at a POS workstation by selecting More > Offline Orders.

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