Upselling is a common practice of providing POS operators with simple methods to upgrade items ordered to larger sizes, in order to help them encourage customers to spend more on concessions.

Before you begin

The basic item must have been made available for sale at POS in POS Designer (for example: Small Popcorn)

1. Go to Cinema Manager > Maintenance > Items.
2. Create a new item to represent the item upgrade.
   For example: Sm-to-med Popcorn Upg
   The upgraded item may already exist as an item that can be sold independently (such as Medium Popcorn), but an upgrade item that is used to upsell must be configured to represent the difference between a lower item and an improved one.
3. Choose a retail price that represents the amount full amount that the patron must pay for the upgraded item.
   For example: A Small Popcorn costs $4.50, Medium Popcorn $5.50. A Sm-to-med Popcorn Upg item should be configured with a price of $1.00. When it is added to the order on top of a Small Popcorn, the total price of $5.50 is reflected. Alternatively, the upgrade item may have a price of $0.80, providing a small discount.
4. Save.

The upgrade item should be added to a POS Profile button so it can be sold at POS.

When the Small Popcorn item is added to the order, the Sm-to-med Popcorn Upg item can also be added to upsize to a medium.