Removing an expired member's balance and rewards – Help Centre

Use the following settings in Loyalty Administrator to automatically remove an expired loyalty member's points balance, recognitions, and level.

Option

Allowed values

Description

ClearMemberRewardsOnLapse

Yes

When set to Yes, an overnight process runs for members whose renewal period has been expired for longer than the days set in ClearMemberRewardsOnLapseDays which:

Sets any remaining points balance is set to 0
Removes any recognitions owing
Resets the member to the default club level. If no default club level has been set, the member is removed from all levels.

ClearMemberRewardsOnLapseDays

Any value

The number of days before an expired member's points, recognitions, and level are reset.

If set to 0, these are reset at the next overnight process.

Creating a group and rule that finds expired or expiring members