You can prevent expired members from earning points on transactions until they renew their membership, which may:

• increase renewal rates by discouraging members to delay paying for their next membership period
• reduce financial liability in points

Steps

1. In Loyalty Administrator, go to Loyalty > Campaigns > Balance Types and open the Add/Modify Balance Type window for the balance type members earn points against.
2. In the Calculation section, clear the Expired Members Earn Points checkbox.
3. Save the balance type record.

Expired members will no longer earn points for the balance type.

Note: To let members know that they will not earn any points until they renew their membership, you can set up a recognition message.

See also:

• Removing an expired member's balance and rewards
• Creating a recognition message for expired members