Set up a membership renewal item at POS

POS operators are prompted when a customer's membership has expired. You can create a membership renewal item at POS so that POS operators can easily offer to renew a customer's membership.

1. In Head Office, create a concession item to use as your membership renewal item.
   

   For example, you could set up a concession item called Membership Renewal that's worth the amount of a membership.

2. Add a button for the renewal item to your POS workstation profile.
3. In Loyalty Administrator, go to Cinema > Items > Add New Record and create a renewal concession item.
4. In the Code field, enter your membership renewal item's Item Code or the HO Code, depending on which codes your Loyalty system is configured to use.
5. (optional) Set Earning Adjustment to 0 to prevent members from earning points when buying the renewal item.
6. Create a group and rule for that finds expired or expiring members.
7. Create a recognition for the renewal process.

The membership's expiry date will be extended for the club renewal period according the member's current expiry date.

See also

Membership expiry

Creating a group and rule that finds expired or expiring members

Creating a renewal recognition for expired or expiring members