Loyalty Admin can be used in a restricted mode at a cinema's customer service desk, to perform a limited number of functions:

Searching for members, based on combinations of Club, Card Number, Name, and Email.

• Adding and updating member records.
• Replacing member cards.
• Viewing sales and redemption transactions.
• Viewing recognitions, points balances, and points expiry dates.
• Resetting PINs.

These functions are available from the Customer Service page, which is the only page available to Customer Service Person Types.

Steps

1. Go to Loyalty > Loyalty Admin > Configuration > Persons.
   

   Note: You need to have been granted permission to access this page.

2. Add or edit the persons who will log on at the customer service desk.
   1. In the Admin section, choose Customer Service as the Type.
   2. (Optional) Set a default preferred site for the customer service desk under Demographics and Preferences.
      

      Note: The default preferred site is automatically selected when a new membership is created at the customer service desk, but can be changed by the customer services operator.

3. Click Save.
4. (Optional) Choose the fields that will be available, and what will be mandatory, on the Customer Service Members page, under Configuration > Page Fields
5. (Optional) Choose the search fields that will be available at the customer service desk, under Configuration > Page Filters > Customer Service - Members.
6. (Optional) Set a default club for the customer service desk, under Configuration > Settings > DefaultClubId.
   

   Note: The default club is automatically selected when a new membership is created at the customer service desk, but can be changed by the customer services operator.

7. (Optional) Choose the functions that a customer service person will be able to perform, by selecting a person under Configuration > Person Types and updating Section 2 Customer Services.
   

   Note: By default, a customer service person can add or update a Member record, or replace a card. You can also allow them to view member transactions and recognitions, and reset PINs.