Requiring reasons from POS operators – Help Centre

Require reasons for certain actions or tasks performed at POS. Each reason provides a short description of why the task was performed. In the Reasons maintenance form, reasons can be defined for:

Refunds and voids, stock adjustments, tab adjustments, ticket stock, voucher overrides, and wastage.
Adding a general comment during a transaction.
Staff overtime, when an employee clocks off early from their shift.

You can configure multiple reasons for each task. Select the required task from the Reason Type dropdown menu in the maintenance form when defining each reason. Reasons for tasks affecting tickets and concessions are then displayed in the Audit POS Session by User report. Reasons can also be downloaded to Cinemas from Head Office.

Important! Operators are only required to select a reason for some tasks if the corresponding Cinema Manager system settings are enabled. The actions affected include refunds and voids, stock adjustments,voucher overrides, and wastage. The staff overtime reason is also enabled via a system setting.

Configure Reasons in Head Office or Cinema Manager > Maintenance.

Reasons form

Option	Allowed Values	Description
Reason	1–510 characters	The name of the Reason. This will be displayed on Reports. For example: Food Spoilage This can also be configured in the Alternate Language.
Reason Type	Inventory Increase and Decrease Refund Staff Overtime Tab Adjustment Ticket Sale Ticket Stock - Replenish Tickets Ticket Stock - Ticket Wastage Void Voucher Override Wastage	The type of operation or task for which the Reason is used. Six reason types must be enabled via System Settings for a reason to be required when performing the task. Inventory Increase and Decrease (occuring at Stock Adjustments): STOCK.ReasonRequiredForIncrDecr Refund: POS.ReasonRequiredForRefund Staff Overtime: STAFFCLOCK.EarlyClockOffReasonRequired Void: POS.ReasonRequiredForVoid Voucher Override (managers only): POS.VoucherRedeemOverrideReason Wastage (occuring at POS or in a Stock Location): STOCK.ReasonRequiredForWastage
GL Expense Account	Any configured General Ledger account	When wastage transactions are posted in the Daily Journal, the GL Account configured as the Wastage System Account will be used. If the Reason Type is configured as Wastage, a custom GL account can be specified to override the system account. Note: This option is only available if Reason Type is configured as Wastage.
Available at POS	cleared selected	If the checkbox is selected, the Reason will be available for selection at POS for performing wastage operations. If the checkbox is cleared, the reason will not be restricted to use in Stock Adjustments. This is used in conjunction with the Waste options in the Stock Location maintenance form, which enable the stock adjustments application to process Wastage Actions. Note: This option is only available if Reason Type is configured as Wastage.

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