You can create surveys that POS operators will ask patrons at Cinemas of your choosing. The data collected from survey responses can be analysed to assist in making business decisions.

You can create and update surveys in either Head Office or Cinema Manager under Maintenance > Surveys.

You can analyse POS surveys in Head Office or Cinema Manager from Maintenance > Surveys.

Click Create to set up a new survey, or Open to view an existing survey. When creating answer options for your survey questions, you can create a list of multi-choice answer options, or, alternatively, choose to display a keyboard or numeric keypad for inputting free-form answers.

Set a survey to Active to run it on POS, and Inactive when it's no longer required.

Survey form

Option	Allowed Values	Description
Description	1–50 characters	The name of the Survey. This will be displayed on Reports.
Short Description	1–25 characters	A short name for the Survey. This will be displayed if the full Description is too long.
Question To Ask	1–50 characters	The question that the operator will ask the customer for the Survey. This is the text that appears in the prompt on POS.
Entry Method	Select from Survey Answers Prompt with numeric keypad Prompt with alphanumeric keyboard	The method in which answers to the Survey are collected can be configured in one of three ways: Select from Survey Answers - multi-choice Answers can be configured in the table below, which will display on the survey prompt. The operator then chooses one of the answers. Prompt with numeric keypad - if the answer to the question is a number (e.g. "How many movies have you seen this month?"), the survey can be configured to prompt the operator with a numeric keypad to enter this value.Prompt with alphanumeric keyboard - the survey can be configured to prompt the operator with a full keyboard to enter the answer.
Screen	Payment Screen Booking Screen	The screen from which the Survey question is asked at POS. A prompt will be displayed to the operator when the selected screen is opened.
Answer	1–50 characters	If the Entry Method is configured as Select from Survey Answers, a number of multi-choice answers can be configured. These will be displayed on the Survey prompt.
Short Answer	1–12 characters	A short version of the Answer. This will be displayed if the full answer is too long.
Default	cleared selected	If the checkbox is selected, the corresponding Answer will be the default. Note: Only one answer can be configured as the default. If the checkbox for another answer is selected, a prompt will display asking if the default is required to be changed.
Status of Answer	Active Inactive To be Deleted	An Active Answer will be displayed on the Survey prompt. An Inactive answer will not be displayed on the survey prompt, but is available to be reactivated for use at a later date if required. An answer that is To be Deleted can no longer be used.

See also

POS sessions

Surveys at POS

Survey form

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