Seats in an auditorium may become damaged or dirtied by an incident, such that they will require extensive repair or cleaning that cannot be performed immediately.
For example: If someone is sick in a chair, the seat can be marked as broken until the end of the day.
In this case, a seat can be marked as broken for a period of time, during which tickets cannot be sold for it. When the seat is available for use again, it can be restored.
A manager must be informed if a seat is marked as broken when there are sales or bookings against it already. This is so the broken seat can either be manually changed, refunded or sold to a different seat.
Manage Broken seats in Cinema Manager > Sessions > Broken Seats.
There are two Reports available from the Broken Seats application which provide views of affected sessions, and detailed views of seating conflicts:
- Broken Seats by Session Report
- Conflict Report
These reports will assist with the manual re-allocation of bookings before the tickets are issued, and identify situations where tickets have been pre-issued for a seat that has subsequently been broken.