Seats in an auditorium may become damaged or dirtied by an incident, such that they will require extensive repair or cleaning that cannot be performed immediately.
For example: If someone is sick in a chair, the seat can be marked as broken until the end of the day.
In this case, a seat can be marked as broken for a period of time, during which tickets cannot be sold for it. When the seat is available for use again, it can be restored.
A manager must be informed if a seat is marked as broken when there are sales or bookings against it already. This is so the broken seat can either be manually changed, refunded or sold to a different seat.
Manage Broken seats in Cinema Manager > Sessions > Broken Seats.
Reports
There are two Reports available from the Broken Seats application which provide views of affected sessions, and detailed views of seating conflicts:
- Broken Seats by Session Report
- Conflict Report
These reports will assist with the manual re-allocation of bookings before the tickets are issued, and identify situations where tickets have been pre-issued for a seat that has subsequently been broken.
Troubleshooting
If broken seats still appear bookable, check that the seats have been marked as broken correctly and that the change has been saved and published to the relevant session or screen. Seats marked as broken because of severe cosmetic damage should not be bookable. Make sure broken seats are visually blocked off and inaccessible to customers so they cannot be selected during booking. If the issue continues after you have completed these steps, contact support for further assistance.
See also
Working with cinemas and screens
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