Selling and printing, with shared printers, at Point of Sale operates as normal. If there are problems with the printing on the shared printer, then follow this procedure to check and correct.
Select the Printing button from the POS terminal that has the shared printer attached. This will then display 2 further printing options:
- Print Test - this tests the dedicated printer(s) that are linked to the POS terminal).
- Shared Printer - this tests the shared printer attached to this POS terminal.
If there are problems with the shared printer, then go to the POS terminal that has the shared printer attached, and press the Shared Printer button to see a list of files that are ready to be printed.
This displays a list of files to be printed.
The files are labelled as Date + Workstation, e.g. 20040806153625_BOX004.
Once files have been printed, then they are moved to a "printed" folder under the "Print Queue" folder.
Printed files are deleted when POS starts up, or every 24 hours.
If errors exist, these will display in the box under the list of files to be printed.
By pressing "Restart Printing" the POS terminal will close the printing application and restart it. This may be useful if the printer is not responding / not printing.
Note: Always check that the POS terminal that has the shared printer attached is powered on, and has been logged on at least once. This is required to ensure that POS has the required information to print correctly.