Vista is able to display real-time KPI information on the terminals of POS operators.

These customisable, graphical displays enable POS operators to assess their own performance relative to their colleagues — or of their team (Workstation Group, Cinema, or Site) relative to other teams.

An associated report allows cinema managers to recognise and reward high-performing POS operators or teams.

There are several important concepts involved in understanding and setting up POS KPIs:

• KPIs
• Rank
• Target
• Measure
• Display type

KPI

A key performance indicator (KPI) is a single number that describes one aspect of POS performance. Vista provides the following standard KPIs, which can be for displayed as measures at POS:

Spend per Head (Gross)

([ConcSalesGross] 
- [BoxOfficeSundryGross])
÷ ([NumAdmitsNet] 
- [NumAdmitsRefunds])

Spend per Head (Net)

([ConcSalesNet] - [BoxOfficeSundryNet])
 ÷ ([NumAdmitsNet] - [NumAdmitsRefunds])

Average Transaction Time

[TotalTransTimeInSecs] 
÷ [NumOfTransactions]

Average Transaction Spend (Gross)

([ConcSalesGross] + [BoxOfficeSalesGross])
 ÷ [NumOfTransactions]

Average Transaction Spend (Net)

([ConcSalesNet] + [BoxOfficeSalesNet])
 ÷ [NumOfTransactions]

Number of Upsells

[NumUpsellsOfferAccepted]

Percentage of Upsells

([NumUpsellOfferAccepted]
 ÷ [NumUpsellOfferDisplayed]) × 100

Each KPI may be calculated individually, for a single POS session (i.e. employee), or across an entire Workstation Group, Cinema or Site.

Rank

The relative position of the POS operator (or team) within a larger group, with respect to a KPI. The rank can be displayed as a measure at POS.

For example, the 4th fastest POS operator, or the cinema with the 3rd highest percentage of upsells.

Target

Each KPI may be associated with a target number: the goal that a POS operator or team is expected to work towards. Targets can be displayed as measures at POS along with the current value of the KPI, allowing employees to see how closely they are approaching the desired performance.

Targets may be defined manually, or automatically based on a Head Office budget.

Measure

The measure is the number that is actually displayed on the POS terminal, and can be a KPI, a target, a rank, or a number derived from these values.

Vista provides the following measures for display at POS:

• Value: The straight value of the KPI. For example: 35 upsells.
• Rank: The rank of the POS operator (or team) with respect to the KPI. For example: 2nd largest number of upsells.
• Target: The target value of the KPI. For example: 50 upsells.
• Percentage of Goal: The percentage of the target achieved with the current KPI. For example: 70% of the target number of upsells.

Display Type

The display types are the graphical means by which measures are presented at POS.

Up to three display types can be presented at POS, and each may display a different KPI:

• Bar
• Gauge
• Text

Bar

The bar can display the most information of any of the display types.

It shows the direct value of the KPI as a horizontal line across the bar, the target as a change in the colour of the bar from orange to green, and up to two other measures in text form beside the bar.

1. The name of the KPI being displayed
2. A line showing the current value of the KPI.
3. The KPI's first measure in text form; in this case the straight value of the KPI.
4. The KPI's target value.
5. The KPI's second measure in text form; in this case the KPI's target value.

Gauge

The gauge displays KPI information in the form of a speed meter. It can show the target and up to two other measures.

1. The KPI's first measure.
2. The KPI's second measure.
3. The KPI's target value.

Text

The text display type shows KPI information in a digital representation. It can show up to two measures, one above the other.

1. The KPI's first measure.
2. The KPI's second measure.

See also

POS Designer

POS Designer: Setting up KPIs to display at POS

POS Designer: KPI profile form