If a customer indicates that they do not wish to pay the automatic gratuity amount, it can be removed. Automatic gratuity is only a suggested tip amount, and customers don't have to pay it if they don't want to.
- Open the check you wish to remove gratuity from.
- Open the Check Details screen: More > Check Details. The Check Details screen appears with the Order Surcharge button displaying the gratuity surcharge.
- Press the Order Surcharge button. A list of available surcharge options is displayed.
- Select No Surcharge.
- Exit the Check Details screen and complete payment as normal.