If Loyalty Members are missing information, their record can be updated as they visit the cinema. This is particularly useful for members that have been imported from a third-party system, or whose emails don't work.

Before you begin

Create a Point of Sale Type in Loyalty Admin that allows member information to be Updated.

Steps

1. On POS, scan a loyalty card to load the member.
2. On the Loyalty Screen, press Update Member.
   Note: This button is only available if the Workstation is in a Workstation Group that matches a Loyalty Point of Sale Type that allows updating member information.
3. Use the fields and on-screen keyboard to update the details required.
4. Press Enter to submit the updated details and return to the Loyalty screen.

See also:

• Viewing messages and recognitions for members at POS
• Replacing a loyalty card