If Loyalty Members are missing information, their record can be updated as they visit the cinema. This is particularly useful for members that have been imported from a third-party system, or whose emails don't work.
Before you begin
Create a Point of Sale Type in Loyalty Admin that allows member information to be Updated.
- On POS, scan a loyalty card to load the member.
- On the Loyalty Screen, press Update Member.
Note: This button is only available if the Workstation is in a Workstation Group that matches a Loyalty Point of Sale Type that allows updating member information.
- Use the fields and on-screen keyboard to update the details required.
- Press Enter to submit the updated details and return to the Loyalty screen.