There are a number of ways items from a transaction can be refunded. Items for refunding include tickets and concessions. Items can be selected individually for refunding, that way the whole transaction does not need to be refunded.

A different payment type may be selected to make the refund to. Payment types available will depend on how the transaction was first paid for and the settings.

Refunding by entering a transaction number

1. Tap More > Refund.
2. Select Enter Transaction Number.
3. If required, request Manager approval.
4. Enter the transaction number and tap Enter.
5. Select the tickets and concession items to be refunded. Selected tickets and items appear in red.
6. Tap Complete.

Refunding by selecting a transaction

1. Tap More > Refund.
2. Tap Select Transaction.
3. If required, request manager approval.
4. Enter the transaction number.
5. Select the items to be refunded.
6. Tap Complete.
7. In the Payment screen, tap Complete to finish the refund.

Refunding by selecting a user or workstation

1. Tap More > Refund to display refund options.
2. Tap Select User or the Select Workstation.
3. Select the User or Workstation from the Refund list.
4. Tap Select.
5. Select the transaction you wish to refund from the transaction list.
6. Tap Select.
7. Select the items to be refunded from the transaction.
8. Tap Complete to proceed to the Payment screen.

See also:

• Making multiple refunds at POS