Description

1–25 characters

The name of the Ticket Type. This will be displayed on Reports. It can also be configured in the Alternate Language.

Short Name

1–8 characters

A short name for the Ticket Type. This will be displayed if the full Description is too long. It can also be configured in the Alternate Language.

Ticket Code

1–2 characters

A unique two-characters code to identify the Ticket Type by.

Ticket Class

Any configured Ticket Class

The Ticket Class that the Ticket Type belongs to. This is used to group ticket types together in reporting.

Area Category

Any configured Area Category

The configured Area Category will restrict the Ticket Type's availability to Sessions in Screens that are also configured with that Area Category.

For example: A ticket type called Premium may only be available in an area category also called Premium.

HO Code

1–10 characters

A Ticket Type may be configured with the same HO Code at all Sites in order to produce consolidated Reports at Head Office.

This field is also used to validate tickets for Card Promotions.

Payment Group

Any configured Payment Group

If a Ticket Type is configured as a Complimentary or a Redemption/Voucher, it will also be configured with a Payment Group to allow the quantity and/or value of the vouchers to be tracked.

Payment Type

Any active Payment Type with the Tender Category Voucher.

Tickets can be configured so they can be purchased using specific Payment Types.

Any payment type with the Tender Category configured as Voucher can be linked with specific tickets on the Items, Tickets & Payment Vouchers tab in Payment Type maintenance.

Enforced

Voucher Required

The Enforced fields becomes available when a Payment Type is selected. It defines more specifically how a payment type is required to purchase a ticket.

An Enforced value must be selected.

If Voucher Required is selected, the ticket must be purchased with at least one voucher from the assigned payment type. If the voucher is less than the value of a transaction, customers can pay the difference using any combination of vouchers and cash.

Ticket Template

Any Print Template configured with Ticket as the Voucher Type

The Print Template that is used to print this Ticket Type.

Security Level

No Security

1–9

The Security Level required to sell this Ticket Type.

For example: It may be appropriate to restrict the availability of certain complimentary ticket types, so that a base level User requires to approval of a Supervisor or Manager to include them in a sale.

Report Codes

1–15 characters

Report Codes can be used to create custom extracts of figures for a 3rd-party system.

Long Description

1–255 characters

An extended description of the Ticket Type. This can be displayed on POS, Kiosk and Vista Web.

For example: A special ticket type may have many specific details. A ticket type called VISA Discount may only be available if a VISA card is used for payment. Information such as this can be displayed in the Long Description.

It can also be configured in the Alternate Language.

Child

cleared

selected

If the checkbox is selected, the Ticket Type will be classified as a Child ticket.

If a Film is configured as Restricted, the POS Operator will be prompted with a message if they attempt to select a child ticket type for that film. Child ticket types will not be available for restricted films on Vista Web or Kiosk.

Complimentary

cleared

selected

If the checkbox is selected, the Ticket Type will be classified as a Complimentary ticket.

Note: This field cannot be selected if Redemption/Voucher is already selected or a Payment Type has been assigned.

Redemption/Voucher

cleared

selected

If the checkbox is selected, the Ticket Type will be classified as a Redemption/Voucher.

Note: This field cannot be selected if Complimentary is already selected or a Payment Type has been assigned.

No. of Tickets

Any number

The number of tickets included in the Ticket Type.

Note: This must be 1 unless the ticket type is configured as a Package.

Package

cleared

selected

If the checkbox is selected, the Ticket Type will be classified as a Package, including more than one ticket or Items as well as tickets. This enables the Package tab where the details can be configured.

For example: A Family Pass may be a single ticket type that is configured as a package, containing four tickets (e.g. 2 Adults and 2 Children).

Show this Ticket Type on POS

cleared

selected

When selected, POS operators can select this ticket type on either POS's Ticket Purchase screen, or its Alternate Tickets screen.

When cleared, POS operators must use POS's search function to select the ticket.

Prompt for Sales Reasons

cleared

selected

Determines whether POS prompts operators to enter a reason when selling tickets of this ticket type.

Sales Reasons

Any configured Reason

Select one or more reasons (as configured in Reason maintenance) which will be available for POS operators to use when selling this ticket type.

Note: This field is only available if Prompt for Sales Reasons is selected.

Always Print Receipt

cleared

selected

If the checkbox is selected, a receipt will always be printed when this Ticket Type is sold, regardless of whether the POS Operator selects to print a receipt at the Payment Screen or not.

Restrict to Distributor

Any configured Distributor

A Ticket Type can be restricted to Films that belong to a particular Distributor.

For example: A special ticket type may only be available for Disney films.

Restrict to Card Payment Promotions

cleared

selected

If the checkbox is selected, the Ticket Type will only be available in Promotions that are restricted to card payments.

Restrict to Promotions

cleared

selected

Restricts the Ticket Type so it will only be available as part of a promotional deal such as an Exclusive to Film Promotion or Season Pass.

Restrict Swap and Delete for Bookings

cleared

selected

This option prevents a POS operator from swapping or deleting bookings for this Ticket Type that were made via a third-party channel.

Note: A manager may be able to override this restriction, depending on the configured security level.

Required POS Security Level

Never

0–9

The security level required to swap or delete a booking of this Ticket Type.

Note: If the system settings POS-SECURITY:SecurityExchangeTickets or POS-SECURITY:SecurityBookingDeleteButton are set at a higher level than Required POS Security Level, they will take precedence over it.

Force Tax Inclusive Price

Cleared

Selected

Overrides the value of the PriceModeTickets system setting, making the ticket type tax inclusive.

Note: This field is only available if PriceModeTickets is set to TaxEXCLUSIVE.

Sequence

Any number

The Sequence number indicates the default Sequence number that the Ticket Type will have when added to a new Price Card.

This can be edited and overridden on the Price Card.

Price

Any monetary value

The Price indicates the default Price that the Ticket Type will have when added to a new Price Card.

This can be edited and overridden on the Price Card.

Highest

cleared

selected

If a Ticket Type is configured as a Redemption/Voucher, the price value of the ticket type is tracked for reporting to Distributors.

If this checkbox is selected, the price value of the redemption/voucher ticket type will be tracked as equal to the highest ticket price in the current Price Card.

If this checkbox is cleared, the price value of the redemption/voucher ticket type will be tracked as the price configured on this maintenance form.

Note: This option is only available if Redemption/Voucher is selected.

Surcharge

Any monetary value

The Surcharge indicates the default Surcharge that the Ticket Type will have when added to a new Price Card.

This cannot be edited or overridden on the Price Card.

Sales Tax

Any configured Sales Tax

The Sales Tax indicates the default Sales Tax that the Ticket Type will have when added to a new Price Card.

This can be edited and overridden on the Price Card.

Effective From/To

Any date, in your computer's local date format

The default validity period that the Ticket Type will have when added to a new Price Card.

Price From Ticket

Any configured Ticket Type

The Ticket Type will always have the same Price as the selected Ticket Type.

For example: The Ticket Type Senior Citizen is always the same price as the Child Ticket Type. Child is selected as the Senior Citizen's Price From Ticket; when the Price of Child is edited, the Price of Senior Citizen will be automatically updated to reflect the change. The Price field of Senior Citizen is read only and cannot be edited directly.

Exempt from Adjustments

cleared

selected

The Ticket Type will be exempt from any Ticket Price Adjustments in any Price Card.

Restrict to Loyalty

cleared

selected

If the checkbox is selected, the Ticket Type will only be available to Loyalty members.

Available Recognition Only

cleared

selected

If the checkbox is selected, the Ticket Type will only be available as a Loyalty Recognition.

Note: This option is only available if Restrict to Loyalty is selected.

Show Price to Non-Loyalty Customers

Cleared

Selected

Select this option to advertise this Loyalty ticket's price to regular customers on Kiosk.

Regular customers will see this ticket's details on the ticket-selection screen but won’t be able to purchase it. Instead, they'll be given the option to sign up to your loyalty programme.

Note:

Kiosk must be version 5.0.4 or higher.

The ticket must be available to all your loyalty members, and can't be a special sign-up ticket.

Sales Channel

Any configured Sales Channel (cleared or selected)

Determines the Sales Channel(s) through which the Ticket Type can be sold, when it is included in a Price Card. When no Sales Channels are selected, POS Sales and POS Bookings will be selected automatically upon saving.

Note: This is only a default setting, and can be overridden in Price Card maintenance.

Ticket Type is Restricted by Day and/or Time

cleared

selected

If the checkbox is selected, the Ticket Type will be restricted to sessions on particular days of the week and/or during a particular time of day.

If the checkbox is cleared, the ticket type will be available for sessions playing on any day and at any time.

Note: The following options are only available if Ticket Type is Restricted by Day and/or Time is selected.

Day

Every Day

Friday

Saturday

Sunday

Monday

Tuesday

Wednesday

Thursday

The Ticket Type can have its availability restricted to sessions playing on a particular day of the week.

Select Every Day to allow the ticket type to to be sold for sessions playing on any day of the week.

All Day

cleared

selected

If the checkbox is selected, the Ticket Type will be available for sessions starting at any time of day.

If the checkbox is cleared, the ticket type will have its availability restricted to sessions starting between the times of day configured in the Valid From and Valid To fields.

Valid From

Any time of day

The Ticket Type can be sold for sessions starting after this time of day (and before the Valid To time).

Note: This option is only available if All Day is cleared.

Valid To

Any time of day

The Ticket Type can be sold for sessions starting before this time of day (and after the Valid From time).

Note: This option is only available if All Day is cleared.

Show Base and Standalone

Toggle on to display Standalone and Base price cards in the table.

Show Derived

Toggle on to display Derived price cards in the table.

Show Inactive

Toggle on to display Inactive price cards in the table.

Expand All

Click to expand all Price Card Groups in the table and show Derived price cards nested below their Base price cards.

This function only works if Show Derived is toggled on.

Collapse All

Click to collapse Price Card Groups and show only Base price cards.

Select Adjustments

Any Ticket Price Adjustments enabled for a Price Card displayed in the table

(cleared or selected)

Select any Adjustments and click Apply to apply them to the Ticket Type in the selected Price Card row(s).

Warning! Any adjustments not selected in this dropdown will be removed from the ticket in the selected price cards.

Apply

Click to apply the Selected Adjustments to the Ticket Type in the selected Price Card row(s).

Warning! Any adjustments not selected in this dropdown will be removed from the ticket in the selected price cards.

Included

cleared

selected

Select the checkbox to include the Ticket Type in the corresponding Price Card.

Price Card

n/a

The name of the Price Card.

Adjustments

n/a

The Ticket Price Adjustments applied to the Ticket Type in the corresponding Price Card.

This field is read-only. To edit adjustments, select one or more price card rows, and use the Select Adjustments dropdown.

Effective Date

n/a

The effective date of the Price Card.

Reusable or Member style ticket

cleared

selected

If the checkbox is selected, the voucher will be classed as a Reusable or Member style ticket.

Validate Online

cleared

selected

If the checkbox is selected, the voucher must be checked online for validity through Voucher Management, in order to be processed at POS.

If the checkbox is cleared, no validation takes place. It is up to the POS operator to accept only valid vouchers.

Voucher System

Any configured voucher system

Determines the voucher system used to validate ticket type vouchers.

For example: Vista Voucher Management or a third party voucher system.

Redemption Refund Action

Refund without Voucher Issue

Issue Replacement Voucher

Re-Issue Original Voucher

Enables configuration of voucher issue when ticket voucher redemptions are refunded.

Refund without Voucher Issue: vouchers won't be printed when a ticket voucher is refunded at POS, allowing your cinema to honour the refund with a complimentary ticket.

Issue Replacement Voucher: a replacement voucher is printed on demand when a ticket voucher is refunded at POS. A new voucher number will be printed on the voucher, along with the voucher's original expiry date.

Re-Issue Original Voucher: a replacement voucher is printed on demand when a ticket voucher is refunded at POS. The original voucher number is printed on the voucher, along with the voucher's original expiry date. The original PIN number can also be printed if specified in the Receipt.txt, Voucher.txt, or BookingVoucher.txt fields.

Refund Voucher Template

Any configured Refund Ticket Voucher template

Defines which Refund Voucher Template will be used to determine the appearance of the printed ticket voucher redemption.

Note: Redemption Refund Action must have either Issue Replacement Voucher or Re-Issue Original Voucher selected for this field to be available.

Enforce Unique Barcode in Order

cleared

selected

If the checkbox is selected, a check is performed to make sure there is only one instance of that voucher barcode present in the order.

If the checkbox is cleared, no check takes place.

Check Voucher has been Sold

cleared

selected

If the checkbox is selected, a check is performed to make sure the voucher has not already been sold.

If the checkbox is cleared, no check takes place.

Note: This function is replaced by online voucher validation if Validate Online is selected.

Check for Expiry Date

cleared

selected

If the checkbox is selected, a check is performed to make sure the voucher has not expired.

If the checkbox is cleared, no check takes place.

Note: This function is replaced by online voucher validation if Validate Online is selected.

Force Use of Barcode

cleared

selected

Allows ticket types to have a variable barcode length while still requiring the barcode to be entered to be redeemed.

For example:

The ticket type can only be sold by a POS operator after entering the barcode, even if the ticket type's Voucher/Card No. Length is defined as 0 (a variable-length barcode).

Expiry Surcharge Item

Any Box Office Sundry Item

It is possible to charge a surcharge which allows customers to use expired vouchers.

The price of the selected Box Office Sundry Item represents the surcharge.

Voucher/Card No. Length

0–9999

The total number of digits in the barcode, including the Barcode prefix, the serial number, and any checksum digits.

If the Serial No Position is set and indicates the end position of the barcode, this field can be left blank.

Check Formula Method

1

2

3

The checksum formula used to validate barcodes.

It is possible to use commas to separate methods.

For example: 3,1 means that method 3 will be used first, and then method 1.

Maximum Repeats

0–9999

It's possible to configure the number of times a voucher can be used, based on a numeric value, and the corresponding type of restriction selected.

Note: Maximum repeats don't apply to multi-use vouchers created in Vouchers & Gift Cards. You'll need to create custom voucher rules to enforce how frequently patrons can redeem these voucher types.

For example:

The Maximum Repeats may be configured as 2.

Per Order: the voucher can be used up to two times per transaction.

Per Session: the voucher can be used up to two times per session, though each use may be in a different transaction.

Per Day: the voucher can be used up to two times in a single day, though each use may be in a different transaction.

Per Lifetime: the voucher can be used up to two times ever, after which it becomes void.

No Limit

cleared

selected

If the checkbox is selected, the voucher can be used an unlimited number of times.

The Maximum Repeats field and the corresponding dropdown are disabled.

Serial No Position

X, Y

Where X is the start of the range and Y is the end

Indicates where the serial number begins in the barcode. This is usually after the Barcode prefix and continues through to the end of the barcode.

For example:

6,12 indicates that a voucher item has a 12-digit barcode. This includes a 5-digit Barcode prefix such as V9000 at the beginning, and the serial number starts at the 6th digit and continues through the the 12th (final) digit of the barcode.

If no value is set, the default value configured by the system setting BarcodeSerialLocn is used.

Third Party Membership Scheme

A customised SQL procedure can be selected to access a third-party system when the voucher is scanned.

Contact your local Vista support person to discuss the customisation required.

Use Loyalty

cleared

selected

The Third Party Membership Scheme customisation can also be used to execute customised processes within Vista Loyalty.

For example: your business mayrequire POS to receive some information from Loyalty at the time a voucher is scanned, rather than when the transaction is processed and completed.

This field should be selected if the selected Third Party Membership Scheme uses Vista Loyalty, rather than a true third-party system.

Member Card Available

Any active configured third-party member card

If the checkbox for any third-party member card is selected, the ticket will be available to those cardholders.

Barcode

Any Voucher Code

Enter the Voucher Code from a Voucher Type in Vista Vouchers And Gift Cards to link the ticket type to that voucher.

When a Ticket Voucher is used it is redeemed as the ticket type it is linked to.

It is possible to configure multiple different voucher types that redeem as the same ticket type.

The Barcode/Voucher Code also serves as the barcode prefix that goes before the Serial Number.

Ticket Type

Any configured Ticket Type

The Ticket Type that is included in the Package. Each line in the table corresponds to the ticket type selected.

Qty in package

Any quantity value

The number of the selected Ticket Type that is included in the Package.

Price Each

Any monetary value

The price of each ticket included in the Package. By default, this is the Price as configured in Ticket Type maintenance.

This does not affect the package Package Price, however, in reporting, the individual prices of the component tickets are displayed, not the overall package price.

Surcharge

Any monetary value

The surcharge on each ticket included in the Package. By default, this is the Surcharge as configured in Ticket Type maintenance.

Sales Tax

Any configured Sales Tax

The Sales Tax on each ticket included in the Package. By default, this is the Sales Tax as configured in Ticket Type maintenance.

Force Tax Inclusive Price

Cleared

Selected

Overrides the value of the PriceModeTickets system setting, making the ticket type tax inclusive.

Note: This field is only available if PriceModeTickets is set to TaxEXCLUSIVE.

Item

Any configured Concession Item

The Item that is included in the Package. Each line in the table corresponds to the item selected.

Qty in package

Any quantity value

The number of the selected Item that is included in the Package.

Price Each

Any monetary value

The price of each item included in the Package. By default, this is the Retail Price as configured in Bulk Items.

This does not affect the package Package Price, however, in reporting, the individual prices of the component items are displayed, not the overall package price.

Sales Tax

Any configured Sales Tax

The Sales Tax on each item included in the Package. By default, this is the Tax Code as configured in Bulk Items.

Sales A/C Code

Any configured General Ledger Account

The GL Account that Cinema posts this ticket's box office revenue to.

The default system account for this posting is Box Office Revenue.

Redemption A/C Code

Any configured General Ledger Account

The GL Account that Cinema posts this ticket's redemption value to.

The default system account for this posting is Redemptions Redeemed.

Offset A/C Code

Any configured General Ledger Account

The Offset A/C Code affects various posting types differently.

Ticket sales revenue

Ticket salesrevenue, after deducting box office revenue, will be posted to this account. For example, if this ticket has a surcharge, Cinema posts the surcharge's value to this GL Account.

The default system account for this posting is Redemptions Offset.

Ticket voucher redemptions for future sessions

Cinema will post ticket voucher redemptions for future sessions to this account until they mature. After maturing, the revenue will be posted to the relevant redemption account. If that redemption is refunded, and the ticket wasn't collected, the refund will be posted to this GL Account. Otherwise it will be posted to the redemption account. 

Some examples:

• A customer makes a booking for a session on Tuesday. They use a ticket voucher to pay for the booking. The booking arrives, but the customer doesn't arrive at your site to collect the booking. The booking is refunded by the Refund Uncollected Tickets scheduled task, and the refund is posted to the ticket voucher's offset account. This reflects the fact that the box office revenue was never realised. 
• A different customer makes a booking for a session on Tuesday. They use a ticket voucher to pay for the booking, and pay a surcharge. The customer collects their booking, views the session, but requires a refund for some reason. The ticket and surcharge are refunded, and the refund is posted to your redemption account. This reflects the fact that the box office revenue was realised, but then refunded.

Media set list

Any configured media set

Enables the selection of a specific media set.

Drilldown

Opens the Media Library > Media Set maintenance form for the selected media set, Media can be added or removed, and linked to a ticket type.

Search

Opens Media Library > Select Media Set. Search for a specific media set using the Select Media Set filters. Edit the media set, or click New to make a new media set.