If for any reason a moviegoer doesn't receive their living ticket, you can recover the order on POS and print off a physical copy of their ticket.

The easiest way to find a lost ticket depends on when it was sold and the sales channel it was sold through.

Finding tickets bought on the same day from POS

1. On POS, go to More > Recent Orders.
2. Use the column headers on the grid to filter the results.

   Tip: The search fields allow you to search based on any part of a mobile number or email address. Make sure you find the correct order to avoid reprinting the wrong tickets!

3. Select the moviegoer's lost order, and tap Reprint to print off a physical copy of the ticket.

Finding tickets bought on another day, or through another sales channel

1. On POS, open the Alternate Ticket screen for the session the moviegoer has bought a ticket for.
2. Tap Find Order to see recent orders for the session. If this screen has been secured, you need to enter a manager's credentials to continue.

   Note: The Find Order button will only appear on the Alternate Tickets screen if it has been included in your POS Button Layout.

3. Use the column headers on the grid to filter the results.

   Tip: The search fields allow you to search based on any part of a mobile number or email address. Make sure you find the correct order to avoid reprinting the wrong tickets.

4. Select the moviegoer's lost order, and tap Reprint to print off a physical copy of the ticket.

See also:

• Setting up living tickets
• Living tickets