The living ticket consists of several components which can be customised at your request.
- Email template: The email containing the link to the living ticket that is sent to a moviegoer once they confirm an order. Vista provides a basic email template. We can customise a few sections of the template to represent your cinema brand.
- URL: The URL at which the living ticket is hosted. This is included in the email that's sent to moviegoers. We recommend you customise this URL to include your cinema's domain name.
- Ticket template: Layout of content in the living ticket. Vista provides a basic template. We can customise some sections of the template to represent your cinema brand.
Customising the living-ticket email template
Contact your Vista representative and send us the content to customise these sections.
|Customisable email content||Requirements||Description|
URL (location) of your cinema logo.
Minimum height: 72 pixels
Must have a transparent background as the logo is displayed in the email header.
|Cinema logo displayed in the email header.|
Example: #222222 (dark gray
|Your cinema's brand colour that can be used as the background colour for the email header.|
|Domain name||See information below about Customising the living-ticket URL.||Domain name contained in the living-ticket URL that's emailed to moviegoers.|
Name displayed as the sender of the email.
Example: ABC Cinemas
|Sender's email address||N/A||
Address from which the email is sent to moviegoers.
Customising the living-ticket URL
Living tickets are hosted on a domain provided by Vista. We strongly recommend that you change this to your cinema's domain name. Contact your Vista representative, and we'll work with your IT team to make this change.
Living ticket background images
Background images are displayed on all living tickets. You can configure your own images that are specific to films, or a general image specific to your cinema. We recommend that you don't use images containing text or advertising material, as this content might be covered by the session details. Contact your Vista representative and send us the relevant content to customise your living ticket to best represent your cinema brand.
Note: Background images must have an aspect ratio of 16:9.
We use the following order of priority to determine the background image displayed on your living tickets:
- Film-specific image
- Cinema-specific image
- Vista default image
This is the Vista default image, which is used if you haven't configured your own background image:
We can help you make living tickets compatible with Apple Pay and Google Pay. We can also customise your e-receipts. Contact your Vista representative for assistance.