Learn more about how ticket voucher refunds work with the following two examples.

Example: Refunding a ticket voucher redemption at POS

Patron, James Watson, redeems a ticket voucher at a POS Workstation for an Adult ticket voucher to Batman.

Prior to the session starting, James goes to a different POS Workstation and asks for his ticket to be refunded. The POS Operator, Louise Henry, takes the ticket and processes the refund. POS prints a ticket voucher redemption which is given to James to fulfil the refund.

Note: In this example, the ticket voucher Redemption Refund Action is configured to Issue Replacement Voucher.

Louise selects the following options at POS to refund the ticket voucher:

• Louise selects More > Refund. The Refund window appears.
• Louise selects Enter Transaction Number, then enters the transaction number that matches the ticket James handed her.
• Louise selects the ticket voucher redemption that is to be refunded and clicks Complete.
• From the Payment Screen Louise clicks the Complete button. A new ticket voucher is printed. The ticket voucher has the date of the original ticket voucher, and a new voucher number. Louise hands James his new ticket voucher.

Example: Refunding a ticket voucher redemption with a surcharge

Patron, Tim Lang, redeems a Gold Class ticket voucher at a POS Workstation for a standard Adult ticket voucher to Batman. Tim bought his Gold Class ticket for $20.00. An Adult ticket costs $15.00. The Gold Class ticket has a surcharge of $5.00.

Prior to the session starting, Tim goes to a POS Workstation and asks for his Gold Class ticket to be refunded. The POS Operator, Samuel Benny, takes Tim's ticket and processes the refund. POS prints a ticket voucher redemption which is given to James along with his change ($5.00) to fulfil the refund.

Note: In this example, the ticket voucher Redemption Refund Action is configured to Issue Replacement Voucher.

Samuel selects the following options at POS to refund the ticket voucher:

• Samuel selects More > Refund. The Refund window appears.
• Samuel selects Enter Transaction Number, then enters the transaction number that matches the ticket Tim handed him.
• Samuel selects the ticket voucher redemption that is to be refunded and clicks Complete.
• The Payment Screen displays the change Tim is owed. Samuel clicks the Complete button. A new ticket voucher is printed and the cash drawer opens, allowing Samuel to hand Tim his change ($5.00) along with his new ticket voucher. Tim's new ticket voucher has the date of the original ticket voucher, and a new voucher number.

See also:

• Ticket voucher refunds
• Configuring ticket voucher redemptions to print at POS