- Go to Loyalty Manager > Loyalty Admin > Campaigns > Balance Types.
- Click the balance type that you want to override.
- In the Add/Modify Balance Type screen, click one of the Show Balance Type Override Settings buttons, depending on whether you want to configure an earning override or a redemption override.
- Select a value in one or more of the filter fields, and then click Add New Balance Type Override.
- Enter the details of your override.
- Click Close.
- Click Save.