Transaction Manager

Cinema managers can refund the current day's transactions and enter past sales in Cinema Manager > Box Office > Transaction Manager. Current-day refunds and past sales are then recorded via the Sales Server web service (configured in Maintenance > Sites > Connection Details).

The Refund Tickets tab displays all the films for the current date (including the sessions for the first film listed). By searching for the required transaction, the manager can issue matched refunds for tickets. Multiple transactions can be selected for refund at the same time. Refunds are issued against the price card used for selected transaction, and the transaction is refunded in its entirety (including package tickets).

Note: Transactions that have been swapped are not returned in searches. If a transaction needs to be refunded before the session has finished, the refund must be completed in POS.

The Enter Past Sales tab allows the manager to submit past sales transactions when the day is open. The manager chooses a workstation from which the past sales are submitted into the database. The ticket types that are available for the selected workstation's workstation group sales channel(s) are then displayed, and the quantity of past sales for each ticket type can be entered and processed.