This report shows all Box Office refunds, swaps and voids that have been made by cashiers for the date/time period selected. Data in this report is identical to the Box Office Refund By Date report.
Fields include username, transaction number, ticket type, film, session date and time, how long after the session started the void/refund/swap occurred and the value of refunds/swaps/voids. Refund transactions are displayed by User. Void, Swap and Refund values are gross values.
Report Prompts
| Prompt | Description |
|
Date Range |
The report can be run over the period selected by the user and will only display refund data that relates to concessions sold during the selected period. |
|
Cinema Name |
For cinema complexes that operate more than one cinema, users have the option of running the report for a single cinema, rather than the entire cinema complex. In this case only refund data for the selected cinema will be calculated and displayed. |
|
Workstation Group |
Allows the user to view refund data for the selected workstation groups. Examples of workstation groups are Box Office, Concessions, Kiosk, Vista Web. |
|
Workstation Name |
The name of the individual tills or selling points. These are set and maintained in Workstation Maintenance. |
|
User Name |
This prompt allows the user to view all cashiers refund data or display them individually. |
|
Mins After Session |
Allows the user to filter data by the number of minutes that passed before the ticket was refunded. |
Terms Used
| Term | Description |
|
Refund: Date/Time |
The time/ date that the refund/swap/void was processed. |
|
Workstation |
The identifying name of the workstation from where the refund/swap/void was processed. |
|
Transaction Number |
Unique number assigned to the transaction for identification purposes. |
|
Ticket Type |
The name of the ticket that was refunded/voided/swapped. |
|
Film |
The film to which tickets were refunded/voided/swapped. |
|
Session: Date/Time |
Date and time of the session to which the tickets were refunded/voided or swapped. |
|
Minutes after Session |
The number of minutes after the session began that tickets were refunded/voided/swapped. |
|
Price |
The price of the refunded/swapped/voided tickets. |
|
Void/Swap/Refund: Qty and Value |
The number of and the monetary value that the voided/refunded/swapped tickets accounted for. |
See also:
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