If a card needs to be cancelled (for example, by becoming lost or stolen) it can be deactivated and/or replaced with a new card.

Before you begin

• If you're replacing a member's card, you must first create a replacement card. For instructions, see Adding a loyalty card.

Steps

1. In Loyalty, go to Loyalty Administrator > Members > Members and search for the member whose card you want to deactivate or replace.
2. On the Add/Modify Member screen, click Member Card.
3. Replace or deactivate the member's existing card:
   • Replace: Search for the replacement card's number in the Card search box, then click  to replace the existing card with the replacement card.
   • Deactivate: Click beside the card's number to deactivate the card.
4. Click Close.

See also:

• Adding a loyalty card