Customer ratings

Customer Ratings are measurements of how well your patrons enjoyed their visit at your cinema. Loyalty member patrons can give ratings from Vista Digital.

Patrons can leave a 1–10 star rating for their film, food and drinks, and overall experience, as well as comments about each. They can also leave a 'like' or 'dislike' rating for any viewed film trailers.

Cinemas gain the following abilities:

• Track the popularity of current films.
• Gauge interest in upcoming films based on positive or negative ratings of trailers.
• Revise schedules and marketing based on ratings.
• Improve customer experience at particular sites.
• Sell ratings information to distributors.
• Eliminate staffing costs of traditional exit polls.

Patrons gain the following abilities:

• Track which movies they've watched and how they rated them.
• Track which trailers they liked, and which cinemas offered the best food and experience.
• Provide feedback to cinemas, so they can improve patron experience.

You can view individual customer ratings on the Add/Modify Member page of the Loyalty website.

See also:

• Configure customer rating types
• Creating a push notification to prompt ratings
• Creating a push notification to prompt ratings