Coming soon: Self-service refunds in Lumos

Lumos will soon offer refunds to patrons directly from your Web and Mobile sales channels. This should make life easier for patrons who have a change of plans, and reduce workload on your customer services staff.

At a glance

• More efficient refund process, removing the need for travel and contact.
• Removes barriers to purchase and builds trust between patrons and your cinema.
• Reduces the need for call-centre staff.