Undo a deposit if it has a mistake and needs to be fixed.

Note: You can undo individual deposits within the same bank bag, but bundled deposits will all be undone together.

Before you begin

• You must belong to a user group that has permission to undo deposits.
• It is only possible to undo a deposit if:
  • The deposit was created on the current business day.
  • The current business day is still open.
  • The bank bag is still active, and has not been dispatched.
  • The source fund is still active or the sales session is not cashed up, and all values in the deposit can be returned to their source.

Steps

1. In Cinema Manager, go to CashDesk > Deposit activity, and click View to see current deposits. 
   
   
2. Click Undo at the top of the deposit you wish to undo.
   

   Note: If the deposit doesn’t meet the criteria to be undone, the button will be greyed out

3. Enter sign-in details and password or PIN to authorise the undo.
   

   Note: The authorising user does not need to be the same person signed into CashDesk.

   If undoing deposits is configured to require a witness, another user needs to enter their sign-in details and password or PIN. The witness does not need to be authorised to undo deposits.
   
   
4. Click Undo deposit.

After you finish

The undone deposit will no longer be visible on the Deposit Activity screen, but you can see a record under Transaction History in the Fund Status screen.