Creating a subscription – Help Centre

Enter details in the Create Subscription page in Loyalty Manager to create a new subscription.

Before you begin

Make sure you've configured the following:

A ticket recognition for subscriptions
A billing item for subscription billing
A subscription site
Subscription notifications
If you intend to use the recurring-payment billing option, you'll need the scheduled tasks Recurring Subscription Payment and Recurring Subscription Price Adjustment set up. (Ask Vista staff to do this.)

Note: Subscription package details can't be changed once a member subscribes to it.

Steps

Go to Loyalty Manager > Subscriptions > Overview.
Select Create subscription.
Enter a descriptive name for the subscription.
(Optional) Enter the name in an alternate language.
Select the Club whose members you want to make the subscription available to.

Note: If you only have one club, this will be prepopulated, and you won't be able to edit it.
Select the Recognitions you want to make available to subscribers.

Tip: If you want to include a ticket recognition that isn't in the list, click Add ticket recognition to create one.
Select the Cinema group associated with the regional gift store (website) that you want to make the subscription available on.
Set up one or both of the billing options.

Annual: One-time annual payment. After the current subscription term ends, the member is required to purchase the subscription item again to remain subscribed.

Recurring: Recurring payments made at regular intervals. After the current subscription term ends, the recurring monthly payments and recognitions will continue until the member ends the subscription at the cinema.

Subscription item: The concession item set up in Head Office or Cinema Manager. A member is signed up for the subscription when they purchase this item.

Minimum time required before changing subscription: Term after which options to change and renew the subscription will be displayed on sales channels. New subscription terms cannot start until the minimum subscription terms ends.

Billing term (months): The payment interval. Options are 1, 2, 3, 4, 6, and 12 (months).
Set up a subscription term.

Minimum subscription term: Subscription lock-in period. This term must end before a subscriber can start a new subscription.

Tip! You can allow members to self-cancel within their minimum term by enabling the system settings AllowSubscriptionSelfCancel and AllowSubscriptionSelfCancelWithinMinimumTerm in Loyalty Admin. If a subscriber cancels within their minimum term, their cancellation date is the end of their minimum term.

See also: