Viewing subscriber details – Help Centre

View subscription details for each subscriber by clicking on any subscriber listed in Loyalty Manager > Subscribers. Based on a subscription's current status, you can use this section to put it on hold, extend, cancel, or reactivate it:

Hold: Put the subscription on hold for a set period of time. Enabled only for active subscriptions.
Extend: Extend the subscription term. Select an Extension period and Reason.

Note: The extension period is calculated differently for annual and recurring payments. For recurring payments, the Next billing date is pushed forward for the number of months selected for the extension period. For annual payments, the Subscription end date is moved forward for the selected number of months.
Reactivate: Reverts the subscription status to Active and updates the billing date to take into account the payment lapse period. This is enabled only for subscriptions with a status of Pending payment.
Cancel: The cancellation date can be any date after the current date. Enabled only for active subscriptions.

The Subscribers details page has the following information:

Option	Allowed values	Description
Status	Active Pending payment Cancelled Expired On-hold	The status of this subscription.
Subscription start	A valid date	Date when subscription benefits begin.
Subscription end	A valid date	Date when subscription benefits end.
Term end	A valid date	Date when the subscription term ends. Note: The extension period is calculated differently for annual and recurring payments. For recurring payments, the Next billing date is pushed forward for the number of months selected for the extension period. For annual payments, the Subscription end date is moved forward for the selected number of months.
Allow change after	A valid date	Date after which changes can be made to to the subscription. The option to make changes to the subscription will be displayed on sales channels after this date.
Next billing	A valid date	Next billing date in the case of recurring payments.
Subscription history	Table	Past changes and transactions.

See also