Hold, extend, or reactivate a member's subscription

Start date, end date

Reason

The subscription is paused on the hold start date. When the hold ends, the next billing date is adjusted by the length of the hold.

Example: If the customer's next billing date is in 10 days and they are going on hold today for 3 months, when the hold ends in three months their next billing date will be 10 days away still.

1-12

Reason

The next billing date is pushed out by the selected number of months.

Example: The customer is unhappy with the service and requested a free month, so their next billing date in 10 days is extended to 1 month + 10 days from today.

Reactivate a subscription that has failed a payment. A new billing date is set from the date of the successful payment.

Example: The customer was supposed to be billed on the 15th of the month but their payment failed 5 days ago. When you reactivate their subscription, their new next billing date will be the 20th of every month as their "payment lapse" was 5 days.