By default, your members will need to contact a member of your staff if they want to cancel a recurring subscription. To allow members to cancel recurring subscriptions themselves, enable self-cancellation in Loyalty Administrator, then integrate it with your website.

Before you begin

Your website will need UI that members can use to cancel their subscriptions. Speak to your website developer to ensure that UI is ready to be launched on your website. If you are using the Lumos Subscriptions portal or have Subscriptions enabled in Lumos Web, you'll have this UI already and don't need to create it.

Steps

1. In Loyalty Administrator, go System Settings.
2. Enable AllowSubscriptionSelfCancel.
3. (Optional) Enable AllowSubscriptionSelfCancelWithinMinimumTerm.
   
   If a subscriber cancels within their minimum term, their cancellation date is the end of their minimum term.
   
   If you’re using Vista’s Lumos Subscriptions portal or have Subscriptions enabled in Lumos Web, you can stop here. Customers can now cancel subscriptions through your website. Otherwise, continue to the next step.
   
   
4. Contact your website developer and tell them that subscription self-cancellation has been enabled.
   
   Your website developer will need to ensure your website's UI for self-cancellation is set up to make the following Digital Platform endpoint call:
   
   post /ocapi/v1/loyalty/members/current/subscriptions/current/cancel

After your website is fully set up, members will be able to cancel their recurring subscriptions when they meet the following conditions:

• Their account status is active or frozen.
• They've paid the subscription's minimum subscription term.