Exclude a film or distributor if you don’t want it to be available for a promotion or discount, or to be used with a voucher. For example, if you wanted a popular film excluded from promotions for the first week of its release, or if you have an agreement with a distributor about use of promotions with their films.

Use tags to organise film and distributor lists which can be excluded from promotions, discounts, or voucher redemptions. 

Promotion exclusions are set up and managed in Customer Experience Manager (CXM) using film, distributor, and promotion data from Cinema Manager.

Note: Promotion exclusions are available for deals, discounts with items, and ticket vouchers or vouchers linked to deals. They do not include Concession Discount Types, Gift Cards, or Payment Vouchers.

Before you begin

• Configure the CXM Download Task in Task Scheduler and the CXM Data Import Task for Connect. These regularly download exclusions data to your Cinema and Connect databases so sales channels such as POS workstations have up-to-date promotions criteria.
  

  Note: You need to do these configurations only once.

• Create film tags to group and manage films, or distributor tags to group and manage distributors. Promotion exclusions uses tags to identify which films or distributors are excluded from a particular promotion, discount, or voucher.

Manage films and distributors to be excluded

1. In CXM, go to Exclusions > Manage film exclusions or Exclusions > Manage distributor exclusions.
2. Click the dropdown arrow in the empty row at the bottom of the grid and select the film or distributor.
3. (Optional for films) Choose a start date and end date when the film should be excluded from promotions. For example, you might want to exclude a film only during its opening week and have it available for promotions and discounts after that.
4. Select at least one tag.

   Important! You must add a film or distributor tag. Films or distributors without tags can’t be excluded.

5. Click Save. Your film or distributor is now excluded from any promotion or voucher using its tag.

Set promotion or voucher exclusions

1. In CXM, go to Exclusions > Set promotion exclusions or Exclusions > Set voucher exclusions.
2. Click the dropdown arrow in the empty row and select a promotion or voucher. The type information automatically fills in, as well as effective date, and valid days for promotions or discounts.
3. If you want the promotion or voucher to be unavailable to selected groups of films or distributors, click the dropdown arrows in the Excluded film tags or Excluded distributor tags and select the ones you want excluded.
4. Select if you want the promotion or voucher to exclude holidays.
5. Click Save. Your exclusion is now set up.

Tip: Click the name of a promotion/discount or voucher to review its details and edit exclusion settings.

See also:

• Promotions and discounts
• Excluding a promotion, discount or voucher from a holiday
• Creating a tag