When POS is in offline mode, certain capabilities may be affected.
Note: For more detailed information about managing affected services while POS is offline, see Guide to managing network disruptions at POS.
|Electronic Payments available||Offline payments||Yes. With certain providers, it's possible to take payments even if the cinema cannot contact the payment provider. This is sometimes called Store and Forward.||
You'll need to enable offline payments with your payment provider as well. They'll ask what threshold the cinema is willing to trust.
Example: Payments of $50 or less.
|Gift Cards||Issue||Only available when the gift card system is online.||If POS and the gift card system are both offline, you won't be able to issue or redeem gift cards.|
|Redemption||Only available when the gift card system is online.|
|Vouchers||Issue||Only available when the voucher system is online.||If POS and the voucher system are both offline, you won't be able to issue vouchers.|
|Redemption||Yes. You can always redeem vouchers offline. When you get back online, the vouchers are sent to the voucher system.|
|Loyalty||Loyalty recognitions||Only available when the loyalty system is online.||If the loyalty module is offline, you won't be able to load and redeem recognitions because it requires access to member information.|
|Earning points||Yes. You can scan, swipe, and enter a Loyalty card and the member will earn points when the loyalty system is back online.|
|Bookings||Collection||Yes. You can pick up bookings that were made before you went offline.|
|Creation||Not available in offline mode.|
|Food and Beverage||Kitchen screen||Not available in offline mode.|
|Checks||Not available in offline mode.|
|Kitchen printing||Not available in offline mode.|
|Tips||Not available in offline mode.|
|Seating allocation||-||Allocated seating sessions are sold as if it were open seating in offline mode.|
|Refunds||-||Only unmatched refunds will work in offline mode.|
|Work Offline Mode||Work Offline button||Force POS to work in offline mode when the internet connection is intermittent.|