There are a variety of situations in which you might want to offer complimentary items as part of an order. For example, you might want to offer free items when customers are affected by a service issue or kitchen error, or you might a particular item to your staff for free.

Often, comps are applied to checks that are invoiced an paid later, but you can also apply them to standard POS orders. In either scenario, comps are clearly noted on POS and on receipts.

You can apply comps to specific items in an order or to the order as a whole.

Before you begin

Make sure the Apply Order Comp and Apply Comps to Item buttons are visible on the POS layout used by any workstation where your staff might need to apply comps.

Comp an item

1. On the Checks page, open the check where you'll comp an item.
2. Select the item or items to which the comp should be applied.
3. Tap Promotions/Loyalty.
4. Tap Comp.
5. Tap Apply Comp.

Comp an order

1. On the Checks page, open the check where you'll comp an item.
2. Select the item or items to which the comp should be applied.
3. Tap More > Check Details.
4. Tap Apply Order Comp.
5. Select a comp category.
6. Select a comp. If prompted, enter a reason for the comp.

Note: You can complete these steps in an alternative order. Tap Apply Order Comp, select the comp, select items, and then tap Apply Comp.

Tip: Comps are saved automatically as long as they are applied after items have been added to an order.

Comp a closed check

Occasionally, you might need to apply a comp after a check has been fully paid and closed.

1. On the Checks page, tap Show Closed Checks.
2. Select the Check you need to add a comp to.
3. Select the payment line.
4. Tap Reverse Payments.

   Note: Security approval for this action is controlled by the SecurityTabReversePayment system setting.

5. Tap Complete on the Payment page to reverse the payment.
6. Select one or more items and tap Apply Order Comp.

   Tip: If the comp you'll apply is configured to apply to valid items automatically, simply press Apply Order Comp without selecting any items.

7. Select a comp category.
8. Select a comp. If prompted, enter a reason for the comp.
9. Tap Pay Check and complete the payment process as usual.

See also:

• Checks
• Transferring an item between checks
• Transferring items between orders
• POS Designer: POS Button Layout form