Occasionally, you'll need to refund an item that has already been added to a customer's check.

Refund an item in an open check

1. At POS, go to More > Refund and tap Select Tab.
2. Select the check that includes the items you want to refund.
3. Select the item you want to refund.
4. Tap Refund Lines.
5. If prompted, enter supervisor authorisation and a refund reason.

Note: Refunding a line puts the items back into stock.

Refund an item in a closed check

Important! On checks that have been closed, refunds can only be processed for tickets. For concession items that you don't want to charge the patron for, apply comps.

1. At POS, go to More > Refund and tap Select Tab.
2. Select the check that includes the items you want to refund.
3. Select the payment for the items you want to refund.
4. Tap Reverse Payment to reopen the check.
5. If prompted, enter supervisor authorisation.
6. On the Checks page, tap Show Open Checks.
7. Expand the check you reopened.
8. Select any tickets you want to refund.
9. Tap Refund Lines.
10. If prompted, enter supervisor authorisation and a refund reason.

Tip: If the Refund Lines button is greyed out, then the item you've selected can't be refunded. Instead, use Apply Order Comp.

See also:

• Checks
• Applying comps to a check