Click Follow to be notified when we update this changelog.

November 2025

Added

• Support for OCAPI site order location using dynamic clients
• New OCAPI contract for ICompletedOrderItemInSeatDeliveryPreparation with AvailableAt and UnavailableAt properties
• Mixed delivery type orders can now be requested via SetItemDeliveriesAsRequested
• Added order expiry tracking for cart abandonment workflows, including key-value store entries, expiry notifications during order cache writes, and persistence of expired order details to the database.
• New OCAPI endpoint for third-party member scheme information
• Added a new OCAPI endpoint to return third-party member scheme details, supporting schemes outside of Vista Loyalty for broader integration.
• OperationalCommunications added as an email client option to to support operational emails via Movio EQ
• New task CleanExpiredOrdersTask purges expired order data from database tables
• Added a database clean-up task to remove expired orders written by the Expired Order Notification Handler service as part of cart abandonment processing in VDP.
• New database column OrderH_dtmLocalCinemaBookingDate added to tblOrderHistory to store local booking time
• Added Horizon database schema elements to default cloud deployment
• Enabled sending LoyaltySubscriptionStart emails using Connect templates

Changed

• SetItemDeliveriesAsRequested updated to allow partial preparation within linked order groups
• OCAPI delivery endpoints now return an Accepted response when no changes are made
• Service discovery upgraded from DNS to CDN-based
• Removed restriction on third-party member schemes requiring a single ticket type per showtime
• OCAPI now supports non-Loyalty third-party member schemes
• Updated YesOptionLabel, NoOptionLabel, and UnsureOptionLabel values returned by GetOrderSurvey in OCAPI

Fixed

• Corrected language tag returned for Head Office and Loyalty-sourced translation data
• Fixed an issue where electronic deliveries were missing from orders, ensuring they are now correctly returned in both key-value store and order history records.
• Resolved issue where electronic deliveries were missing from orders in Gift Shop postal delivery flows
• Updated base images for connect.cloud, vista.saas.containers.package.installer, and vista.database.generator.provisiontool.container to address Microsoft Security Advisory CVE-2025-55315.
• Added support for the VISTACLOUD_BACKGROUND_CACHE_EXPIRY_MINUTES environment variable to configure the duration of background cache expiry.
• Resolved SQL timeout issues caused by threading contention in Web Loader
   
• Fixed a payment completion issue when customer details were updated after payment initiation for postal delivery orders
   
• Corrected gift card expiry logic to use cinema time instead of Connect server time
   
• Fixed incorrect AmountSaved values when package tickets with redemption surcharges were added to an order
   
• Resolved issue where electronic gift shop items with a shipping method were incorrectly assigned postal delivery as default
   
• Fixed delivery method conflict for items configured as electronic but also associated with a shipping method

August 2025

Added

• Horizon database schema elements are now included in the default deployment.
• A new GetCustomer endpoint is now available in OCAPI for retrieving customer details from a completed order.
• New OCAPI contract implementations are now available for in-progress and completed order models with postal delivery.
• OCAPI now supports returning movieXchange film trailer URLs.
• Actors, Directors, and Producers properties have been added to IFilm to support billing order sorting.
• Fallback CAPTCHA validation is now supported and will be used if the primary provider fails validation.
• A new GetOrderSurvey endpoint is now available in OCAPI, along with its related configuration and models.
• A new SetOrderSurveyResponses endpoint is now available in OCAPI.
• The SurveyStatus property is now included on completed orders returned by OCAPI endpoints.

Changed

• The YesOptionLabel, NoOptionLabel, and UnsureOptionLabel values returned by GetOrderSurvey are now updated correctly via OCAPI.
• OcapiFilmMapper now returns Actors, Directors, and Producers properties in billing order.
• The CAPTCHA idempotency key now uses a hash of the correlation ID, request path, and request body to improve security.
• Updated the Docker base images to the latest available versions.
• SetCustomer in OcapiOrderCustomerController now supports CustomerName and address fields.

Fixed

• Package tickets containing redemption tickets with surcharges no longer display an invalid amount saved.
• Updating customer details after initiating a payment no longer causes failures for postal delivery orders.
• Gift card expiry now correctly uses the cinema's local time instead of the Connect server's time.
• Electronic gift shop items configured with a shipping method no longer automatically assign postal delivery as the default delivery method.
• Digital items no longer include postal delivery as a selectable delivery method.
• Loyalty restricted deals are now applied correctly.
• Fixed an issue where items within ticket were not added correctly to the order.
• Deliveries from KVS orders are now correctly cleared when all concessions are removed.
• Gift store deliveries are now properly cleaned up when multiple SetItems requests are made in Connect.
• Partial concession removal from an in-seat delivery no longer results in an error.
• OCAPI identifiers in OrderItemsRequest are now correctly validated.
• Delivery codes set on package child items are now retained when the item is saved to the Order Inventory History table.
• Threading contention in Web Loader no longer causes SQL timeouts.

May 2025

Fixes

November 2024

New Features

Data Integrity

• Connect now sends the X-Forwarded-For and User-Agent HTTPheaders when making requests to Web Payments Module. This data is now required for certain payment connectors.
• All OCAPI endpoints now require a license in order to integrate with them.

         Important: If you have a license to use OCAPI endpoints, ensure the tenant code from your license has been entered in the OrganisationCode field in tblConfigure in the Connect database.

Functionality

• When a request is sent to the OCAPI endpoint GetFilmAvailability, you can now optionally omit the AdvanceBookingPeriod entity which includes dates relating to a film's advanced booking period. Use the toggle setting HideAdvanceBookingPeriodsNotAdvertisedInAdvance (disabled by default). Note: This setting only works if Advertise Open Sessions in Advance is left unselected as a Rule in Head Office.
• To support setting custom ticket booking fees within the OCAPI API we have created the following Enterprise endpoint: PUT ocapi/v1/enterprise/orders/{orderId}/ticket-booking-fees

• In the relatedData ticketTypes section of the endpoint ocapi/v1/showtimes/{showtimeId}/ticket-prices, we've introduced the new fields hopk, hoCode, and ticketCode.

• Digital Signage now supports tax-exclusive concession prices. Tax-exclusive values are used for price calculations and submitted to Sales Server as part of the ordering process.

  To enable tax-exclusive concession prices in Connect:

  • Ensure you have installed Sales Server version 5.0.13.0 or higher..
  • In the Connect database, update the tblFeatureToggleSettings table and set FeatureT_strSettings to true for all entries where FeatureT_strName is equal to ConcessionPriceTaxExclusive.
  • Set the Cinema system setting PriceModeConcessions to be set to TaxEXCLUSIVE.

  Note:

  • Tax-exclusive concession prices are not compatible with Vista Web (Legacy), Call Centre, or Vista Mobile (Legacy).
  • Items in an item class which has a tax-inclusive override will have incorrect prices.
  • When tax-exclusive concession prices are enabled, the VariablePriceInCents field in the POST /RESTTicketing.svc/order/concessions endpoint will be a tax-exclusive value.

• We've updated our API to support full self-service refunds by adding the following:

  • A new endpoint, POST ocapi/v1/orders/completed/{orderId}/refunds/full
  • Refund availability to the completed order and journey endpoints

  Note: The new endpoint only allows for full refunds. Partial refunds are not supported in this release.

• Anonymous seat swaps is now managed with the SwapSeats.AllowSwapOfAnonymousBookings setting.

• We now support redemption of payment vouchers that have a value higher than the order. We've updated the following endpoints to allow for this:

  • POST /RESTTicketing.svc/order/payment-voucher
  • POST /RESTTicketing.svc/order/payment
  • POST /RESTBooking.svc/booking/refund
  • POST /cinemas/{cinemaId}/bookings/{bookingId}/refund

• We now support adding weight-based items to orders. We've updated the following endpoints to allow for this:

  • GET /RESTData.svc/concession-items
  • GET /RESTData.svc/concession-items-grouped-by-tabs
  • POST /RESTTicketing.svc/order/concessions
  • POST /RESTBooking.svc/booking (Get Single Booking)
  • POST /RESTBooking.svc/booking/search (Get Bookings)

• We've added the ability to automatically waive booking fees from ticket orders depending on a logged-in member's loyalty club level.

  This is configured using two new system settings:

  - MemberLevelBookingFeesExemption

  - MemberLevelBookingFeesExemptionList

  Note: AllowTicketBookingFeeOverrides must be enabled in Connect Manager for the booking fee waiver to be successful.

• Third-party loyalty schemes which are validated by Vista Loyalty can now get ticket approvals of more than one ticket per showtime via the following endpoint:

  POST ocapi/v1/orders/{orderId}/ticket-redemption-cards

  Note: The quantity of tickets must be configured by a Vista representative.

• Third party loyalty schemes which are validated by Vista Loyalty can now request ticket approval for a specified ticket type. This is achieved via an optional ticketTypeId parameter in the following endpoint:POST ocapi/v1/orders/{orderId}/ticket-redemption-cards

• In OCAPI, we've added a new error code (10107), which is returned by the SetShowtimes endpoint (PUT ocapi/v1/orders/{orderId}/showtimes/{showtimeId}) when a request contains more third party member scheme tickets than are approved.

• You can now tailor different email templates for individual regions and sites. You can also customise your print-at-home PDF templates.

• We've updated our API to support returning seating details for completed orders by adding the following endpoint:

  • GET ocapi/v1/sites/{siteId}/orders/by-barcode/{barcode}/seats

  Bookings that come from sources other than Connect (for example, POS) are supported but sessions can't be in the past.

• Web Loader can now be configured to import booking-fee data from Cinema into VISTAIT. This feature is intended to replace the current system of manually configuring booking fees in VISTAIT.

  To enable the import, the BOOKINGFEES option must be added to Web Loader's DataToLoad parameter. Once web loader has run, switching from any manually configured data to the imported data can be done by disabling or deleting the manually configured data from VISTAIT.

  Note: This booking-fee data only affects the booking fee values returned as part of ticket pricing. Calculation of actual booking fees is still performed at cinema. This feature allows those two values to be automatically kept in sync.

• Connect now supports the 'Start my order' feature for Living Ticket. The following settings control its functionality:

  • PreparationBookingCollectionThresholdMins (Cinema system setting) - Number of minutes before session start time that users can request order preparation.
  • ConcessionSaleAutoCompleteDays (Connect system setting) - Number of days after the order has been made that it expires. Only applies to concession-only orders.

• Discount vouchers can now be applied to subscription orders to partially discount recurring subscription billing options. Use the new system setting AllowRecurringSubscriptionVoucher to enable this functionality.

• The GetTicketsForSession endpoint now returns the booking fee price including and excluding tax and tax value for each ticket.

• When a request is sent to the OCAPI endpoint GetFilmAvailability, you can now optionally omit the AdvanceBookingPeriod entity which includes dates relating to a film's advanced booking period. Use the toggle setting HideAdvanceBookingPeriodsNotAdvertisedInAdvance (disabled by default). Note: This setting only works if Advertise Open Sessions in Advance is left unselected as a Rule in Head Office.

Performance

• We've optimised the performance of the OCAPI GetCompletedOrder endpoint for Living Ticket by limiting how often the booking details are refreshed.

Stability

• Loss of Loyalty connectivity no longer prevents non-Loyalty transactions from completing. Loyalty transactions will still fail, however. If this happens, contact your Vista Services rep for help.

Fixes

May 2024

New Features

Functionality

• We've introduced a new setting which lets you determine whether the deal form is displayed in the order summary on your customers' mobile devices.

• You can now use OCAPI to provide specific error responses when a customer orders an item that is unavailable. New error responses include:

  • Sold out for Current Business Date
  • Sold out indefinitely
  • Outside available hours
  • Invalid quantity

• We've introduced two new endpoints you can use to retrieve information about item availability:

  • GetItemAvailabilitiesForSite: ocapi/v1/sites/{siteId}/item-availability
  • GetItemAvailabilitiesForGiftShop: ocapi/v1/gift-shop/item-availability

  Both resources include information on two types of item availability:

  • SoldOutForCurrentBusinessDate: This is equivalent to a selling limit with no quantity and sold out today only.
  • SoldOutIndefinitely: This is equivalent to a selling limit with no quantity and sold out indefinitely.

  Integrate these resources with your sales channels so that you can let your patrons know why an item isn't currently available.

• We've updated OCAPI so that when you request a response from the GetItemProfile endpoint, the information returned includes an item's available hours, which determine when that item is available and can be ordered. Use this information on your sales channels to let patrons know when they can order different items.

• We've replaced the GetShowtimeSeatLayout endpoint with the more flexible GetSeatLayout endpoint, which lets you retrieve a seat layout, regardless of whether a session is scheduled in the relevant auditorium.

• The GetCurrentMember API call now returns the new property HasUnprocessedPriceAdjustment, which lets a member know that their current recurring subscription price is going to change.

• We've introduced two new endpoints to support processing external payments.

  External payments are payments made to the Digital Platform via an external system, where the interaction with the payment provider and actual taking of the payment is handled by the client application. The payments must still be recorded in Vista for an order to be completed.

  • CreateExternallyProcessedPayments: POST /ocapi/v1/enterprise/orders/{orderId}/payments/externally-processed
    • Returns booking ID and externally processed payment details
  • CompleteExternallyProcessedPayments: PUT /ocapi/v1/enterprise/orders/{orderId}/payments/externally-processed
    • Requires card type and payment value information. Returns completed externally processed payment details

  To ensure a separation of capability between OCAPI and OCAPI Enterprise endpoints, a new client profile has been created called Ocapi.Enterprise which has the following required permissions/behaviors enabled by default.

  • OCAPI.Enterprise.Payments
  • OCAPI.Enterprise.Payments.CompleteExternallyProcessedPayments
  • OCAPI.Enterprise.Payments.CreateExternallyProcessedPayments
  • AllowCompleteOrderWithoutPerformingPayment

  Note: This feature requires the new Externally processed payments license for Digital Platform.

• We've added the isChildTicket field to the OCAPI V1 endpoint GET /ocapi/v1/showtimes/{showtimeId}/ticket-prices, which indicates whether or not the ticket is a Child ticket.

• We've enhanced our API so that your customers can now apply any discounts you've set up to tickets in their order.

  To allow for this, we've added a new parameter, discountID, to the /ocapi/v1/orders/{orderId}/showtimes/{showtimeId} endpoint for the Digital Platform. See Ordering tickets for details.
  When the ID for a Loyalty discount is passed using this parameter, the discount will be applied to the customer's order.

• The Digital Platform API now provides an option for Loyalty Authentication via an external authentication issuer.

• We've enhanced our API so that you can now load unopened sessions and return their status via the following V1 Sessions endpoint:

  • /OData.Sessions&includeUnopened=true now returns a field called "Status" against each session

  Unopened sessions are loaded into the Digital Platform by running Webloader with the following DataToLoad pipe SESSIONSINCLUDINGUNOPENED.

  Note: This enhancement requires version 5.0.13.0.9914 of Sales Server or higher, and it is currently not compatible with Call Centre and Vista Web.

Improvements

Fixes