Ticket types – Help Centre

Use ticket types to configure tickets that match a particular patron's status or circumstance, such as Adult, Child, Student, Senior Citizen, Staff Member, or Coupon. Create and maintain ticket types in Head Office Manager or Cinema Manager > Maintenance > Ticket types.

Ticket types let you configure the main details of a particular kind of admission pass, including price default, and the methods by which the ticket type can be sold. Some of the additional configuration options for ticket types include the following:

You can include or remove a ticket type from existing price cards. A ticket type must be associated with at least one price card before it will appear in POS. You can create this association from the Ticket Types maintenance form or from the Price cards maintenance form.
You can restrict a ticket type to particular days or times.
The settings on the Vouchers tab allow the ticket type to be defined as a Voucher (redemption), or configured for use in a membership program. Barcodes for vouchers are set up here.

Note: A single ticket type can link to multiple vouchers. You might use this setup, for example, to have both a standard gift voucher and a promotional voucher for a particular film redeemed as one admit with the generic Adult ticket type. To complete this setup, go to the Vouchers tab and enter Voucher Types in the Code field in the Barcodes table. All barcodes for a single ticket type must have the same structure, such as length and serial number position.
You can group ticket types into packages of a collection of one or more ticket types, and concession items.
You can specify general ledger account details for each ticket type.
You can link media sets to ticket types. This option makes it easy for POS operators to identify ticket types.
You can link ticket types to area categories. With this option, the ticket can be sold only for seats in that area category of auditoriums. For example, a ticket type such as Adult might use a standard or default area category, while a ticket type such as VIP Adult might be linked to a VIP area category that contains a small number of premium seats.

Note: POS displays the area category details of tickets, but remote sales channels such as kiosks and your website display only the ticket type description.

Tip: Consider carefully whether to select the Show this ticket type on POS option. For example, you might not want a ticket type on POS when:

The ticket type represents a voucher or a reusable ticket with a barcode. In this scenario, hiding the ticket type on POS means the POS operator must scan the card or voucher to select the ticket. If this is the behavior you want, hiding the ticket type can ensure it happens and reduce the number of buttons shown on POS.
The ticket type is marked as Loyalty Only. In this scenario, hiding the ticket type on POS means it will be available to a loyalty member only if they have a reward offering the ticket type. When you create a ticket type that all loyalty members can use at any time, such as a $10 members-only ticket, you'll likely want show that ticket type on POS. If you create a ticket type that only some loyalty members can use at a particular time, such as a $5 birthday ticket, you'll likely want to hide that ticket on POS so that the member must show their reward to gain admission.

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