Upselling concessions at POS

Upselling an item automatically during ordering

An an item is ordered, POS notifies the operator that the item can be upsold by means of an upsell arrow in the order window.

The transaction history shows the sale of the improved item.

1. Patron orders a basic item.
2. POS notifies the operator that the item can be upsold, and (optionally) displays an upsell question for the operator to ask the patron.
3. POS operator offers patron the upsell.
4. If the patron accepts the upsell, the POS operator indicates this to POS. The basic item is replaced by the improved item in the order.

• Normal items
• Combo items
• Item packages

Note: This method also works for individual items within an item package. The individual items may be upsold from the order window.

Upselling combinations of items automatically (suggested upsell)

After an order has been taken, POS notifies the operator that one or more ordered items can be upsold to a combo or item package.

The individual items are replaced by the combo or package in the order window.

The transaction history shows the combo, or the constituent items of the package.

1. Patron orders one or more basic items
2. POS operator completes the order
3. POS displays a list of combos or item packages whose contents resemble one or more of the ordered items
4. If the patron accepts the upsell, the basic items are replaced by the combo or item package in the order.

• Combos
• Item Packages

Upselling an item manually during ordering

The operator must remember to offer the upsell and add the upgrade item to the order.

The transaction history shows the sale of the basic item and the "upgrade" item.

Stock movement occurs as if the improved item had been sold.

1. Patron orders a basic item.
2. POS operator adds the basic item to the order.
3. POS operator offers patron an upgrade to an improved item.
4. If the patron accepts the upgrade offer, the POS operator adds an "upgrade item" to the order.

• Normal items
• Combo items