What's the fee for?

An additional cost to the patron for making bookings through a sales channel.

Use booking fees if you need to add a service charge to a purchase.

For example: a patron purchasing tickets online will get a booking fee added to their overall order.

An additional cost to the patron, generally related to services provided by the cinema.

Use ticket fees if you need to split out a component of a ticket's price which you don't want to be part of the box office, or which you want to share with a distributor or third-party.

For example: a fee for purchasing a ticket to a "Ladies Night" event at a cinema.

How is the fee applied to an order?

Applied as a separate fee to an order.

Can exist with a ticket fee within a single order.

Makes up a portion of a ticket's overall price, with a ticket potentially including more than one ticket fee.

Can exist with a booking fee within a single order.

How is the fee presented to customers?

Usually displayed as a separate item in a patron's order details or ticket.

Fees are usually summarised per ticket and displayed alongside the full ticket price in a patron's order details.

For example: if a Senior ticket has 50 cents of D-Box fees and 50 cents of gift pack fees, this is displayed as "$1.00 ticket fees" on the patron's order details.

How do I determine the fee amount in an order?

A booking fee may be a fixed amount or vary within a particular price range, depending on the number of tickets in the order.

For example: a ticket may have a $1 booking fee associated with it, so purchasing two tickets would add a $2 booking fee to the order. You can set up minimum and maximum booking fee amounts per order to impose limits on how much in booking fees a patron is required to pay.

Ticket fees are set up as ticket price adjustments. Because ticket fees make up part of a ticket’s overall price, the total ticket fee amount in an order is only limited by the number of tickets added to the order.

Can the fee vary between sales channels?

Yes.

Yes.

Is the fee refundable?

No.

However, a cinema may choose to allow booking fees to be refunded on-demand, if required.

Yes.

This fee is always refundable, given that a ticket refund will always match the total price of the ticket (which means any ticket fees get refunded as well).

How is the fee reported?

Reported as concession revenue.

Reported as concession revenue.

Note: Although ticket fees are reported as concession revenue, they aren’t included in concession KPIs, and are instead considered box office sundry items.

Can the fee be shared with distributors?

No.

Booking fees are retained by the exhibitor.

Yes, if they are configured appropriately.

How do you set this fee up?

Apply the fee to a price card.

Apply the fee to each applicable ticket type in a price card.