Matched combos are similar to suggested upsells.
However, where the suggested upsell is designed to encourage the customer to buy a larger size, and spend more money, matched combos are designed to give the customer a saving.
POS checks the items in an order to see if they exactly match a combo that has a lower overall price than buying the same items separately.
The primary operational difference is that the replacement of the matching items with the combo is enforced by the system when matched combos is activated. Unless the POS operator adjusts the order so that the match is no longer present, the system will not process the order until the matched combo change is accepted. The new price, and the affected stocking information is correctly recorded when the transaction is completed.
This ensures the best deal for the customer and helps to prevent operator fraud.
|This determines whether POS will check and enforce matching combo substitution on concession orders.|
The default value of the system setting is No.
Matched combos can be switched on in tandem with suggested upsell, or on its own. When both are activated POS will deal with matched combos first, and search for suggested upsells when all matched combo options are exhausted.
When matched combos is switched off and suggested upsell is operating, there may be times when suggested upsell finds a matching combo and offers it as an upsell, even though the cost is less, but the acceptance of this will not be enforced.