Setting up PIN pad tipping

PIN pad tipping allows customers to enter a tip using a PIN pad to pay at POS, rather than writing a tip on a paper receipt which the POS operator enters later.

Steps

Configure the POS workstation

1. In Head Office or Cinema Manager, go to Maintenance > Workstation Groups.
2. Choose a Workstation Group, and select PIN pad tipping enabled.

Note: PIN pad tips cannot be edited after they have been processed.

Update surcharges

When PIN pad tipping is enabled, payment type surcharges can’t be used and only item-based surcharges will appear. If you want to use an existing payment type surcharge for a Workstation Group with PIN pad tipping enabled, you will need to update it to an item type.

1. In Head Office or Cinema manager, go to Maintenance > Order Surcharges.
2. Open the existing surcharge you want to update.
3. Under Reporting, select Report surcharge as Sundry Item.

4. If you want suggested tip percentages to include the surcharge, select Include surcharge in total when calculating suggested tip percentages.

   Note: Some PIN pads will not support percentages based on anything but the full order total.

Tip: You may need to create a new item to use for this specific purpose. All other surcharge configuration can remain the same.

After you finish

Once a workstation group is configured for PIN pad tips, customers paying using the PIN pad will be prompted to add a tip when they pay. The POS operator can still add and edit tips from customers using on-receipt (paper) tipping.

See also:

• Hardware Template form
• Setting up tips at POS
• Using order surcharges for automatic gratuity at POS