This article is designed to equip customers with the necessary information to effectively navigate and engage with their ticket requests.
Where can I find information on submitting and tracking tickets?
Use Zendesk’s overview guide on submitting and tracking tickets. It covers submitting requests, following organisation tickets, and searching. For advanced searching, use Zendesk’s advanced search documentation.
Can I save the filters on the Request list page?
No, you cannot save filters directly on the Requests list page. You can bookmark the page in your browser to retain the applied filters.
What are some useful columns to add?
Add columns that help you sort and review tickets:
-
Vista priority
Priority 1, 2, 3, or 4. -
Product suite
Shows the primary Vista product area. -
Requester
Useful when reviewing tickets across your organisation. -
Customer reference
Free text for business context or use cases. -
Request type
Added on 21 January 2026. Shows Incident, Information Request, or Service Request.
Note: Tickets created before this date will not display a value. -
Type (legacy)
Only applies to tickets created before 21 January 2026.- Incident → Incident
- Task → Service Request
- Problem → Issue affecting multiple sites or customers, used for linking related tickets.
Can I view more than 20 results?
Zendesk currently limits the list view to 20 results per page. Pagination and increased limits are under review.
Why is the website not functioning correctly?
If the Zendesk site does not respond or features are not working, ensure all Functionality or Preference cookies are accepted.
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