My account is locked

Situation

After several failed login attempts, your account might become locked:

If you get the message above when you try to login into your Movio console, your account will need to be unlocked by a Movio user in your organization that holds administrator rights.

What to do

Here are the steps on how to unlock a Movio account:

1. Hover over ‘Admin’ in the top menu
2. Click on ‘User Accounts’ under the ‘Manage’ header
3. Search for the relevant account and click on it
4. Update the user record by changing the Status from 'Locked' to 'Active'
5. Click 'Update' at the end of the page

We also highly recommend updating the password:

1. Set a new password for the user
2. Tick the 'Force Password Reset' so that the user is required to update their password the first time they log back in

Please submit a request if you continue to have issues.