Submitting a request to Vista Support

Sign in to the Vista Help Centre and submit a request for help from Vista Support.

Before you begin

You’ll need:

• Your company email address and password, or your Vista Cloud credentials.
• Details that will help Vista Support investigate your request, such as:
  • Screenshots
  • Error messages
  • The date and time the issue occurred
  • Steps to reproduce the issue

Submit a request

1. On the Vista Help Centre, click Login in the upper-right corner.
   
   

2. Sign in using one of these methods:

   • Click Continue with Vista Cloud.
   • Enter your company email address and password, and click Sign in.

   
   If you don't have an account, click Sign up, and register using your company email address. Vista associates your account with your organisation based on your email domain. If you are a multi-organisation customer, contact your Account Manager so the account can be created under the correct organisation.
    

3. Click Submit a request at the top of the Help Centre.
   
   
4. Select the request type that most closely matches the help you need.
   
   

5. Complete the request form.

   Fields marked with an asterisk (*) are required. Include all relevant details, and attach any supporting screenshots or files.

6. Check that the information is correct, and click Submit.

Following up on your request

Use the submitted request to communicate with Vista Support. Reply through the existing request rather than submitting another one so that all information and updates remain associated with the same ticket.

See also:

• Vista customer ticket requests FAQ