How do I know if POS is offline?

At POS, the word OFFLINE appears under the clappy hands button and the network status icon is a red circle with a white cross.

Find out more with POS workstation network statuses.

Why is POS offline?

There are several reasons why a POS workstation might be offline, including:

• An internet outage.
• A LAN outage.
• A Vista Cloud outage.
• An outage from another service provider.
• A POS operator has selected the Work offline button.

When will POS go back online?

POS workstations normally go back online as soon as the network connection is restored. However, if an operator has selected the Work offline button, then that POS workstation will reconnect only after the operator deselects the Work offline button.

Operators who have selected the Work offline button are regularly prompted to reconnect once a stable connection is detected.

When should POS operators use the Work offline button?

If you’re experiencing a significant outage, or ongoing network disruptions, we recommend that POS operators use the Work offline button.

Your POS workstations will process transactions faster if they’re not trying to reconnect to a disrupted network.

What should I do if POS is offline?

If a POS workstation is offline for only a few minutes, you don’t need to do anything except prepare to manage any tickets printed without allocated seats. Your Vista systems will automatically update when the workstation reconnects.

If you’re experiencing a significant outage—or ongoing network disruptions—then follow our Guide to managing network disruptions at POS. 

What services are affected when POS is offline?

For a full list of affected services, see our Guide to managing network disruptions at POS.

What should I do when POS goes back online?

Be prepared to manage any tickets printed without allocated seats and ensure POS operators are working online. Your Vista services will automatically receive offline transaction data and update your POS workstations.

Check our POS offline mode recovery checklist for details on how to check that offline transactions have automatically updated.

See also

• Working offline at POS overview
• Working offline at POS
• Guide to managing network disruptions at POS
• POS offline mode recovery checklist