POS automatically switches to offline mode during network outages. This means you can continue front-of-house operations—such as selling tickets and concessions—without disruption. POS will automatically keep trying to reconnect to the network until it can switch back online.

POS operators can also manually switch to offline mode if the Work offline button is enabled at workstations. During significant outages, POS workstations will process transactions faster if they’re not continually trying to reconnect to the network.

Online vs offline

POS normally operates online so it can connect to your other Vista services. By continually sending and receiving information, POS keeps up to date with transaction data from across your site and digital sales channels. This sharing of information ensures you don’t oversell sessions or allocate the same seat twice for example.

When POS goes offline, it stops sending and receiving information from most Vista services. However, POS can still process and save transactions locally.

Once you’re back online, local transaction data is shared so your Vista services are updated.

Note: POS saves offline transaction data locally at Program File (x86)\Vista\VistaPOS\Offline .

Vouchers & Gift Cards

POS can communicate with VGC, even when POS is offline. However, this is only possible when VGC remains online separately.

See also

• Working offline at POS overview
• Going offline at POS
• Going online at POS
• Guide to managing network disruptions at POS
• FAQs: Working offline at POS
• Setting up offline read-only checks